Importance Email for Market
Relying upon your web email account for your support inquiries can become very time consuming and inefficient. The advantages of having the ability to have one email account monitored by a number of people, and having the ability to move some emails to different folders should weigh heavily in your consideration of using web-based email for your sales and support inquiries.
Web-based email had seemed like the perfect solution for the cost-aware business person, but the disadvantage of the troubles of keeping an eye for incoming mail seem to eliminate this as a realistic solution to our problem, doesn’t it?
I had argued with myself concerning how to solve this problem for many months. I needed an effective sales and support inquiries system without spending my entire budget to get it. But you know, if you stew over a problem long enough and keep your eye to the horizon, a solution will present itself.
As it turned out, a piece of software I had on my system for quite some time figured into the solution I had been searching for. With the last upgrade of the ePrompter software, I suddenly realized that the final piece of the puzzle was within my reach.
ePrompter is a handy little application that has always permitted us to check multiple email accounts simultaneously and delete messages as we were finished with them. With the last upgrade of ePrompter, the makers enabled us to have the ability to respond to email inquiries also.
With this development, I have handed out copies of the ePrompter to each of my support team members. ePrompter runs in the background and notifies us through an icon in the System Tray how many new messages are present in each of the accounts we monitor. As we answer each email, we either delete it from the server through the ePrompter software, or if we need to store the messages for future reference, we log into the web-based version of the account and move the email in question to the appropriate folders.
ePrompter software is free to download and use, and will be absolutely essential to your low-cost (free) sales and support system. You can get ePrompter software copies here
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